Delivery and shipping costs

We ship from our shop in Vélizy-Villacoublay, France, to mainland France and the United Kingdom. Every order is packed with particular care: porcelain, earthenware and crystal travel in reinforced, cushioned packaging, and each parcel is checked three times before it leaves us.

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Delivery options

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  • Collection in store — free: Usine Center, Lot N°11, route André Citroën, 78140 Vélizy-Villacoublay. You receive an email as soon as your order is ready, usually within a few hours during opening times (Wednesday to Friday 11am-8pm, Saturday and Sunday 10am-8pm).
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  • Colissimo home delivery: letterbox or signature delivery, within 48 to 72 working hours.
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  • Mondial Relay, pickup point: collection within 3 to 5 working days from the pickup point of your choice.
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Shipping costs to mainland France

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Costs are calculated automatically in the basket according to the carrier and the total weight of your order. Prices below are in euros, VAT included.

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  • Colissimo home delivery: €8.70 up to 1 kg, €9.50 from 1 to 2 kg, €10.50 from 2 to 3 kg, €12.50 from 3 to 5 kg, €13.50 from 5 to 7 kg, €15.50 from 7 to 10 kg, €16.00 above.
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  • Mondial Relay pickup point: €3.42 up to 1 kg, €3.76 from 1 to 2 kg, €5.27 from 2 to 4 kg, €5.59 from 4 to 10 kg, €11.13 from 10 to 25 kg, €17.47 from 25 to 30 kg, €19.99 above.
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  • Free shipping from €199 of purchases, with Mondial Relay only. Collection in store remains free whatever the amount.
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For Belgium, Colissimo International costs are calculated in the same way in the basket.

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United Kingdom

Orders to the United Kingdom are shipped by Colissimo International at the same cost as mainland France. Pickup-point delivery is not offered: the Mondial Relay network does not serve the United Kingdom. Since the United Kingdom left the European Union, French VAT (20%) is applied to the order, as for France.

Preparation times

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  • An order placed before 11am on a working day, whose items are all in stock, is prepared the same day.
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  • The transit time starts from the validation of your order if it is placed before 3pm, otherwise from the next working day.
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  • Items announced as available in more than a week naturally extend the lead time: we say so on the product page and by email.
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  • Carrier times are given as an indication: a production delay at the manufacturer can shift them. We then let you know by email.
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On receipt of the parcel

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  • Check the condition of the parcel and the security seals in front of the carrier. Any doubt? Open the parcel in their presence.
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  • A damaged parcel may be refused: you are refunded as soon as it reaches us. In the case of an unjustified refusal, shipping and insurance costs are not refunded.
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  • Breakage or missing item: report it to the carrier and write to us within 48 hours at boutique@cotedco.com, with photographs. We arrange a replacement or a refund.
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Tracking

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A tracking number is sent to you by email when your order is dispatched. If the carrier gives you no news, write to us: we open an enquiry (1 to 2 weeks depending on the case) and keep you informed.

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